Description
Course features
- Online Training Hours: 35 hours
- Live streaming sessions with the instructor
- Duration: 4 weeks
- Start date: October 1, 2026
Objectives
Through this program, participants will:
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Enhance their self-awareness as leaders in order to identify opportunities for empowerment within their leadership role.
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Acquire the knowledge and tools necessary to accelerate the natural development of high-performing, self-effective teams.
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Develop more assertive communication skills, enabling smooth and effective interpersonal relationships, with particular emphasis on challenging “labels” and delivering effective feedback.
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Address conflicts of interest assertively, seeking agreements that enable mutual benefit.
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Understand the key skills required in positions of responsibility when leading people.
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Learn how to model behaviors effectively.
Methodology
The methodology is available in both online and blended formats. The online program integrates recorded video modules with live instructor-led sessions, practical case studies, and evaluation exams.
Each module includes scheduled telepresence sessions, where cross-disciplinary topics are addressed, proposed cases are analyzed, and students can ask questions or discuss specific scenarios. Attendance at these sessions is mandatory.
Assessment
Successful completion of the assigned practical work is an essential requirement for obtaining the program certificate. Participation in the live sessions with the instructor will also be taken into consideration.
Full Course Syllabus!
01. Self-awareness and leadership
- Identifying personality traits:
- Dominance
- Influence
- Steadiness
- Compliance
- Strengths / areas for improvement in my personal profile:
- Dominance
- Influence
- Steadiness
- Compliance
- Two-dimensional leadership model (Blake and Mouton):
- Task-oriented leadership
- Relationship-oriented leadership
- Empowerment in the leadership role
02. Conflict management
- The conflict:
- Attitudes and beliefs about conflict
- Types of conflict
- Causes and indicators
- Interdependence relationships and power dynamics
- Conflict mapping:
- Stakeholders
- Perceptions
- PIN analysis: positions, interests, and needs
- Resources
- When and how to use each conflict management strategy:
- Avoidance
- Accommodation
- Compromise
- Competition
- Collaboration
03. Team building
- The need for cohesion in order for a team to truly exist
- The importance of normalizing complementarity and coordination
- Facilitators of cooperation for high performance
- The importance of followership in achieving group objectives
04. Neuro-linguistic programming in action
- Levels of behavior
- Purpose of behavior:
- What for vs. why
- Calibrating:
- Voice / body language / verbal language
- Rapport:
- Voice / body language / verbal language
- Leading:
- Have them visualize / hear / feel
